1. General

Thank you for choosing our products and services. We offer physical goods (e.g., natural crystals, scented candles, accessories, essential oils) . By placing an order, you confirm that you have read, understood, and agreed to this policy.

2. Non-Returnable / Non-Refundable (Physical Goods)

The following items are FINAL SALE and not eligible for return/refund, with reasons provided:

1. Essential oils once opened or used.
   1. Reason: Oils come into direct contact with skin; once opened, hygiene cannot be guaranteed, and the product is partially consumed.
2. Candles that have been lit, burned, scratched, or used.
   1. Reason: Candles are consumables; once burned, their form and condition are permanently altered.
3. Customized / personalized items (e.g., engraved crystals, tailor-made bottles).
   1. Reason: Made specifically to personal requests and cannot be resold.
4. Natural characteristics of crystals/stones (cracks, inclusions, growth lines, pits).
   1. Reason: These are natural “fingerprints” of genuine stones, not defects. We strive to present them clearly in product descriptions and images.
5. Sale / clearance / promotional items.
   1. Reason: Already offered at significant discount, hence final sale.
6. Requests based solely on subjective reasons (“not suitable,” “did not work for me,” etc.).
   1. Reason: Crystals, candles, oils vary in individual experience; no guaranteed outcome.

3. Eligible for Return / Refund (Physical Goods)

Return/refund or exchange may be accepted only for unused items in resellable condition if any of the below applies:

1. Fulfillment error: wrong model/style received.
2. Transit damage: report within 48 hours of delivery with clear photo/video evidence.
3. Material information mismatch: item materially differs from the listing description or agreed specs (size/color), excluding natural characteristics.

4. Service-Based Products Refunds (Right to Request Preserved)

Refunds for services may be requested under strict conditions:

1. Time limit: request within 24 hours of purchase, before service has begun or deliverables provided.
   1. Reason: Services are time-sensitive; after 24h, preparation or work may already be underway.
2. Partially performed services: the seller may deduct a reasonable fee for completed portions, refunding only the unused balance.
   1. Reason: Time and labor already invested cannot be reversed.
3. Fully delivered services: generally non-refundable, except in cases of major error (e.g., deliverables clearly inconsistent with order).
   1. Reason: Completed services cannot be taken back, but obvious errors will be reviewed fairly.

5. Return / Exchange Procedure (Goods & Services)

1. Request: contact support with order number, issue description, and evidence (photos/videos/documents).
2. Authorization: unauthorized returns will be refused.
3. Shipping back (goods): follow our instructions and return all items/accessories/freebies/packaging. For non-seller-fault returns, postage is borne by the customer.
4. Inspection & processing: once verified, refunds (to the original payment method) or exchanges will be processed within 5 business days.
5. Fees & taxes: original shipping, import duties and customs fees are generally non-refundable; where the seller is at fault, reasonable return postage will be covered.

6. Cross-Border & Customs

For cross-border orders, any duties/taxes and customs clearance obligations lie with the recipient per local laws. Delays/returns/extra fees arising from refusal, incomplete address, unpaid duties, or clearance issues are not grounds for refund.

7. Risk & Disclaimers

1. Product nature: crystals, candles, and oils are for lifestyle and relaxation purposes; no specific outcomes are guaranteed.
2. Information use: personalized services are for cultural and lifestyle reference only and do not constitute legal, medical, or other professional advice.
3. Color & individuality: minor color/texture variations may occur due to photography, display settings, and natural material differences.

8. Contact & Dispute Resolution

Please contact us first for any issue. We aim to resolve matters amicably and reserve the right to propose the final reasonable solution if needed.